It is with heavy hearts that we announce the postponement of the 2020 Squamish Constellation Festival as per the BC health authority’s restriction on large gatherings, due to COVID-19.
The well-being of our fans, artists, staff, vendors, partners, is everything. We are committed to doing anything we can to keep the community at large safe, healthy, and put us all in a position to come together as soon as possible so we can bask in the love and amazing vibes that Squamish Constellation Festival unveiled last year.
Over the past few weeks, we have gone to great lengths to find a postponement date that works for all parties involved. Due to a myriad of planning and logistical issues, we have come to the conclusion that there are no sufficient options available to us. We are pushing ahead, and moving toward plans for 2021.
We send all of you our love and support, and we will see you in 2021.
– Team Constellation
If you purchased an early bird weekend pass through the Constellation Festival ticketing page, you can either defer your ticket to the next Constellation Festival or request a refund.
If you wish to defer your ticket order to the 2021 festival, no further action needs to be taken and your ticket order will be valid for next year’s event! If you opted into a layaway plan, and you decide to transfer your ticket order to the 2021 festival, your layaway plan payment(s) will continue to charge as scheduled.
If you wish to request a refund for your 2020 ticket purchase, you can do so by following the directions below:
1) Visit this site and log into your Front Gate Tickets account
2) Select order history under the “Your Account” tab on the top navigation bar
3) Select “View Order Detail” on the order number you wish to have refunded
4) Click the “Request Refund” button on the top of your order details
**If you change your mind and wish to still attend the 2021 festival, log back into your account and hit the now available “cancel request” button. Once the request period closes, you will no longer be able to change the status of your refund request.
All refund requests MUST be done by Monday, May 11, 2020. All refunds will be processed within 30 days from when the request period ends.
If the original card used for purchase has expired or been updated, the refund should still be processed through the account used to purchase. No additional action is needed by the original purchaser. If your credit card used for purchase has been canceled or is now expired, the bank or credit card company will normally reroute the credit amount issued to the current account or card for use. Please do not send any credit card or account information via email.
Only primary ticket purchasers will receive a refund. If you did not purchase your ticket directly through the official Constellation Fest website, please contact the person/party you purchased your ticket through.
This process takes time and all parties involved are working incredibly hard to expedite the process to ensure everyone who is entitled to a refund receives it as quickly as possible. If you have any questions not answered here, please feel free to reach out to firstname.lastname@example.org or contact Front Gate by visiting support.frontgatetickets.com.
Festivals take a year-plus to program and co-ordinate, and we have been working hard on our #2020vision for quite some time! Many expenses have already been incurred, and ticket revenues cover a great portion of our cash flow.
If you believe in our vision of celebrating music and art and elevating the collective vibration, we invite you to support the Squamish Constellation Festival with a donation via Paypal. Whether it’s the full price of your ticket or a portion thereof, we are so grateful. YOU ARE THE REASON WE DO THIS and whatever you can contribute will help ensure smooth, ongoing operations in the coming months and a seamless start-up to the next fabulous Constellation Fest.